Version 1.0
Last Updated: July 2026
Welcome to NestHappy.
These Provider Terms & Conditions (“Terms”) govern your use of the NestHappy website, mobile applications and related services (collectively referred to as the Platform).
By creating a provider account, completing onboarding, accepting bookings or providing services through the Platform, you confirm that you have read, understood and agree to these Terms.
If you do not agree to these Terms, you must not register as a provider.
NestHappy is an online marketplace that connects customers with independent self-employed service providers.
NestHappy facilitates:
NestHappy is not your employer.
You remain an independent self-employed business responsible for delivering your own services.
All providers using the Platform operate as independent contractors.
Nothing within these Terms shall create:
between NestHappy and any provider.
Providers remain solely responsible for:
To register as a provider you must:
NestHappy reserves the right to refuse or terminate applications without providing a reason.
You are responsible for:
You must not allow another person to use your account.
All providers must complete identity verification before offering services.
Acceptable identification may include:
NestHappy may request additional information where necessary.
Where applicable, providers must successfully complete Right to Work verification.
Failure to maintain valid eligibility may result in immediate suspension.
Providers must maintain suitable Public Liability Insurance covering the services they provide.
Insurance must remain valid at all times.
Providers are responsible for:
Failure to maintain valid insurance may result in suspension.
Certain services require a DBS check.
| Service | DBS Requirement |
|---|---|
| Cleaning | Not currently required |
| Pet Services | Basic DBS Mandatory |
| House Sitting | Basic DBS Mandatory |
| Gardening | Not currently required |
| Home Chef | Not currently required |
| DIY | Not currently required |
| Child Services (Future) | Enhanced DBS Mandatory |
Where DBS verification is mandatory, providers may not accept bookings until approved.
If a DBS expires, the relevant service category may be suspended until a valid certificate has been uploaded.
Some services require additional qualifications.
Examples include:
Recommended:
Mandatory:
Mandatory:
Recommended:
Mandatory:
Recommended:
Mandatory:
Providers must connect a Stripe account before accepting bookings.
Stripe is used to:
NestHappy does not hold provider earnings beyond normal processing requirements.
Providers are responsible for maintaining an accurate profile.
Profiles should include:
Providing false information may result in removal from the Platform.
NestHappy may display badges including:
Badges may be removed where supporting documents expire.
Providers control:
NestHappy does not guarantee a minimum number of bookings.
Providers are expected to respond promptly to booking requests.
Repeated failure to respond or repeated declines may affect future booking opportunities.
Providers should only accept work they are confident they can complete safely and professionally.
Providers agree to:
Providers must:
Booking requests will be sent through the NestHappy Provider App.
Booking notifications may be sent by:
Providers are responsible for ensuring notifications remain enabled.
NestHappy accepts no responsibility for missed bookings due to disabled notifications or outdated contact information.
Providers are free to accept or decline booking requests.
However, repeated:
may affect provider visibility within the Platform.
Providers should only accept bookings they can complete professionally and safely.
Before travelling to a booking providers should review:
Providers should ensure they have all equipment required before attending.
Providers are expected to arrive on time.
Upon arrival providers should:
✔ Confirm arrival using the NestHappy App (future feature).
✔ Send a message confirming arrival if required.
✔ Wait for customer access.
Professional communication is encouraged at all times.
If the customer cannot be contacted or access cannot be obtained:
The provider should:
If no access is provided:
The booking may be recorded as:
Unable to Gain Access
Providers are encouraged to upload a time-stamped photograph of the property's entrance (ensuring no personal information is visible).
This evidence may assist NestHappy in resolving disputes.
Providers should honour all accepted bookings.
If attendance becomes impossible due to illness, emergency or unforeseen circumstances, providers should:
Repeated Provider No Shows may result in:
Providers should arrive within the agreed booking window.
Unexpected delays should be communicated immediately.
Professional communication helps maintain customer confidence.
Providers should communicate respectfully.
Communication should remain:
Professional
Courteous
Relevant to the booking
Harassment, discrimination or offensive language will not be tolerated.
Providers should only enter a property once permission has been granted.
If access instructions are unclear, providers should contact the customer.
Providers should never force entry or enter properties without permission.
Where customers provide keys or alarm codes providers agree to:
Providers are responsible for safeguarding customer property whilst in their care.
Providers have the right to refuse work where they believe the environment is unsafe.
Examples include:
NestHappy should be informed immediately.
Providers agree to:
Cleaning providers should complete the tasks included within the booked package.
Where time allows, providers should work methodically to achieve the highest possible standard.
Additional work outside the booking should not be undertaken unless agreed through the Platform.
As NestHappy grows, providers may apply to offer additional services.
Examples include:
Each service may have separate operational standards.
Providers approved for Pet Services agree to:
House Sitting providers agree to:
A Basic DBS is mandatory for House Sitting.
Providers offering Home Chef services agree to:
Gardening providers agree to:
DIY providers agree to:
Providers should not undertake regulated electrical or gas work unless legally qualified.
Should NestHappy introduce childcare services, providers will require:
These requirements will be introduced separately before childcare services become available.
Providers should encourage honest reviews.
Providers must never:
NestHappy reserves the right to remove inappropriate reviews.
Payments are processed through Stripe Connect.
Providers receive payment after successful completion of bookings.
Processing times may vary.
NestHappy deducts the agreed commission before provider payments are released.
Commission rates may vary depending upon provider tier.
Providers will be notified of any changes.
Providers remain responsible for:
NestHappy does not deduct tax on behalf of providers.
Providers must not encourage customers to book directly outside NestHappy.
This includes:
Breaches may result in immediate suspension.
If a complaint is received, providers agree to cooperate fully.
NestHappy may request:
Failure to cooperate may affect continued use of the Platform.
If accidental damage occurs providers should:
If a provider believes there is an immediate risk to:
they should contact the appropriate emergency services before notifying NestHappy where necessary.
NestHappy reserves the right to temporarily suspend or permanently remove a provider from the Platform where necessary to protect customers, other providers or the integrity of the Platform.
Suspension may occur where there is evidence of:
Suspension may be temporary while an investigation is undertaken or permanent where NestHappy considers this appropriate.
Providers are responsible for ensuring all required documents remain valid at all times.
These may include:
Providers should upload updated documents before expiry.
NestHappy may send reminder notifications; however, maintaining valid documentation remains the provider's responsibility.
Where mandatory documentation expires, NestHappy may automatically suspend the affected service category until updated documents have been approved.
Examples:
NestHappy may display verification badges to assist customers in making informed decisions.
Examples include:
Badges remain the property of NestHappy and may be added or removed at any time.
Where supporting documentation expires or is withdrawn, the relevant badge may be removed automatically.
Providers must act honestly and professionally at all times.
Fraudulent activity includes, but is not limited to:
NestHappy reserves the right to suspend accounts immediately while investigating suspected fraud.
Serious fraud may be reported to the relevant authorities.
Providers may receive confidential customer information including:
Providers must:
Providers agree to comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 where applicable.
Providers must not:
Providers remain responsible for carrying out services safely.
Providers should:
Providers should never place themselves, customers, pets or members of the public at unnecessary risk.
Unless otherwise agreed, providers are responsible for supplying the equipment required to deliver the booked service.
Equipment should be:
Customers may request that their own products or equipment are used.
Providers are expected to:
NestHappy may monitor provider performance through customer feedback and booking history.
Providers agree to:
NestHappy intends to expand into additional service categories.
Examples include:
Each service category may have:
NestHappy reserves the right to introduce new requirements before approving providers for additional services.
All intellectual property belonging to NestHappy, including but not limited to:
remains the exclusive property of NestHappy Limited.
Providers must not reproduce, copy or distribute NestHappy intellectual property without written permission.
NestHappy provides an online marketplace connecting customers with independent self-employed providers.
Except where required by law, NestHappy shall not be liable for:
Nothing within these Terms excludes liability that cannot legally be excluded under the laws of England and Wales.
Neither NestHappy nor the provider shall be liable for failure to perform obligations where such failure results from events beyond reasonable control.
Examples include:
NestHappy may amend these Provider Terms & Conditions from time to time.
Updated versions will be published on the Platform.
Providers will be notified of material changes where appropriate.
Continued use of the Platform after changes take effect constitutes acceptance of the revised Terms.
These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have questions regarding these Terms, please contact NestHappy through the official website or Provider App.
By registering as a provider and accepting bookings through the NestHappy Platform, you confirm that:
| Requirement | Cleaning | Pet Services | House Sitting | Gardening | Home Chef | DIY | Child Services (Future) |
|---|---|---|---|---|---|---|---|
| ID Verification | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Right to Work (where applicable) | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Public Liability Insurance | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Basic DBS | Optional | Mandatory | Mandatory | Optional | Optional | Optional | — |
| Enhanced DBS | — | — | — | — | — | — | Mandatory |
| Pet First Aid | — | Recommended | Recommended (if caring for pets) | — | — | — | — |
| Food Hygiene Certificate | — | — | — | — | Mandatory | — | — |
| Trade Qualification | — | — | — | Recommended | Recommended | Recommended | As required |