Customers may cancel bookings through the platform. Cancellation fees may apply depending on the timing of the cancellation.
Where a booking is cancelled close to the scheduled service time, a late cancellation fee may apply to compensate the provider.
If a provider cancels a booking, the customer will be notified and may receive a refund or the opportunity to rebook.
Refunds may be issued in situations such as:
Nest Happy may assist communication between customers and providers where disputes arise.