NestHappy is a trusted platform that connects self-employed service providers with customers looking for reliable home services.
At launch, NestHappy offers professional home cleaning services, with plans to introduce additional services such as pet care, house sitting, gardening, home chef and DIY services.
NestHappy manages bookings, secure payments and customer communication, allowing providers to focus on delivering excellent service.
No.
All providers are independent self-employed professionals.
You are responsible for managing your own tax affairs, National Insurance contributions and business obligations.
NestHappy provides a platform that connects you with customers and processes bookings and payments.
Yes.
You only offer the services you are approved for.
As NestHappy expands, you may apply to offer additional services.
Examples include:
Additional verification may be required.
Complete the provider registration through the NestHappy app.
You'll be asked to:
Some services require additional verification before approval.
The onboarding fee contributes towards:
NestHappy uses Stripe Connect to pay providers securely.
Your earnings are transferred directly to your connected Stripe account after completed bookings.
Yes.
Providers must maintain appropriate Public Liability Insurance for the services they provide.
Insurance must remain valid while offering services through NestHappy.
Failure to maintain valid insurance may result in suspension.
Yes.
NestHappy aims to send reminders before your insurance expires.
However, it remains your responsibility to keep your insurance current.
This depends on the service you provide.
| Service | DBS Requirement |
|---|---|
| Cleaning | Not currently required, but recommended |
| Pet Services | Basic DBS Required |
| House Sitting | Basic DBS Required |
| Gardening | Not currently required |
| Home Chef | Not currently required |
| DIY | Not currently required |
| Child Services (future) | Enhanced DBS Required |
Your approval for the affected service may be paused until a valid DBS certificate has been uploaded and verified.
NestHappy is committed to ensuring providers are legally entitled to work where applicable.
This helps maintain a trusted platform.
Bookings are sent through the NestHappy app.
You'll receive a notification when a new booking is available.
Yes.
Providers may decline bookings they are unable to complete.
Repeated declines may affect future booking opportunities.
Yes.
You control your own availability through the provider app.
Yes.
You can choose the areas you are willing to travel to.
Review the booking details.
Check:
Ensure you have all necessary equipment.
Please notify the customer through the NestHappy app as soon as possible.
Keeping customers informed helps maintain trust.
Providers are encouraged to:
If access is unavailable:
If the booking is confirmed as a Customer No Show in accordance with the Terms & Conditions, payment may still be due.
Each case may be reviewed individually where necessary.
Providers should complete all tasks included within the booked service and any selected add-ons.
Quality, professionalism and customer care are expected at every booking.
In most cases, yes.
Customers may request that their own products are used.
Please review booking notes before attending.
Yes.
Customers may leave reviews following completed bookings.
Reviews help maintain quality across the platform.
Yes.
Providers may also leave feedback following completed bookings.
Payments are released after successful completion of the booking through Stripe.
Processing times may vary depending on Stripe.
Yes.
NestHappy deducts the agreed platform commission before transferring your earnings.
No.
Providers must not encourage customers to book outside the NestHappy platform.
This protects:
Repeated off-platform bookings may result in suspension.
Your safety is important.
If you feel unsafe, leave immediately where appropriate and report the incident to NestHappy.
Yes.
Providers should never feel pressured to undertake work that is unsafe or outside their expertise.
Yes.
As NestHappy expands you may apply to provide:
Additional verification may be required.
Provider badges help customers identify verified professionals.
Examples include:
Badges are displayed once supporting documents have been approved.
NestHappy encourages providers and customers to resolve minor issues through the app where possible.
If this is not possible, NestHappy will review the information provided by both parties and determine an appropriate outcome.
Yes.
Accounts may be suspended where there are serious or repeated breaches of the Provider Terms, including:
Providers must keep all customer information confidential.
This includes:
Customer information must never be shared with third parties.
If you need assistance, please contact NestHappy Support through the provider app or website.
We're here to help you build a successful business while delivering a trusted service to our customers.