NestHappy is a trusted platform that connects customers with independent, verified service providers offering a range of home services, including cleaning, with additional services such as pet care, house sitting, gardening, home chef and DIY planned for the future.
Customers can browse services, book appointments, communicate with providers and make secure online payments through the NestHappy platform.
NestHappy facilitates bookings and payments, while the services themselves are delivered by independent self-employed providers.
No.
All providers on the NestHappy platform are independent self-employed professionals.
NestHappy is a marketplace that connects customers with trusted providers and manages the booking and payment process but does not employ service providers.
At launch, NestHappy offers professional home cleaning services.
As the platform grows, additional services may include:
New services will be announced through the NestHappy website and app.
Booking is simple.
Once confirmed, your provider will attend at the agreed time.
Yes.
NestHappy includes secure in-app messaging, allowing customers and providers to communicate before the appointment.
This can be used for:
Yes.
If your provider is available, you can rebook them through the NestHappy platform.
Keeping bookings on the platform ensures secure payments, booking history and customer protection.
Yes.
Bookings can be amended through the platform, subject to provider availability.
Changes requested shortly before the appointment may be treated as a cancellation under our Cancellation Policy.
No.
You do not need to be present provided suitable access arrangements have been agreed in advance.
Customers are responsible for ensuring the provider can gain access to the property.
Yes.
Many customers use key safes or other agreed arrangements.
NestHappy recommends using secure access methods and discussing these with your provider before the appointment.
If your provider cannot access the property, they will attempt to contact you using the details provided.
Providers are encouraged to send a message through the NestHappy app confirming they have arrived.
If access cannot be arranged within 15 minutes, the booking may be treated as a Customer No Show.
The provider may also be asked to upload a time-stamped photograph of the property entrance to help resolve any disputes.
Charges may apply in accordance with our Terms & Conditions.
If you are unavailable and the provider cannot gain access, they will wait for up to 15 minutes while attempting to contact you.
If access still cannot be arranged, the booking may be recorded as a Customer No Show.
Where appropriate, the booking may remain chargeable.
If your provider is delayed, they should contact you through the NestHappy app.
If your provider fails to attend without notice, please report the issue through the platform.
NestHappy will investigate and, where appropriate:
Payments are processed securely through the NestHappy platform.
Payment is taken when the booking is confirmed.
Following successful completion of the service, NestHappy transfers the provider's payment through Stripe.
Yes.
All payments are processed using secure payment technology.
NestHappy does not store your payment card details.
Yes.
Booking confirmations and payment receipts are available through your NestHappy account.
Yes.
Bookings can be cancelled through the NestHappy platform.
Cancellation charges may apply depending on how much notice is given.
Please refer to our Cancellation Policy.
Yes.
Bookings may be rescheduled, subject to provider availability.
A Standard Clean generally includes:
The exact service depends on the property selected during booking.
Some specialist tasks are available as optional add-ons, including:
In most cases, yes.
Providers usually bring their own cleaning equipment and products.
If you would prefer your own products to be used, please mention this in your booking notes.
Cleaning results can vary depending on the condition of the property and the time booked.
If you believe something has been missed, we encourage you to contact your provider through the NestHappy messaging system.
If the issue cannot be resolved directly, NestHappy may review the matter and determine an appropriate outcome.
If you believe damage occurred during a booking, please report it as soon as possible through the platform.
NestHappy may request photographs and further information from both parties.
Providers are responsible for maintaining appropriate insurance where required.
Yes.
After every completed booking, customers can leave a review based on their experience.
Reviews help maintain high standards across the platform.
Yes.
NestHappy encourages respectful behaviour from both customers and providers.
Providers may also leave feedback following a booking.
NestHappy is committed to providing a trusted marketplace.
Depending on the services they offer, providers may complete:
Provider profiles may display verification badges where applicable.
Providers are insured and are responsible for maintaining appropriate insurance for the services they provide.
Certain specialist services may require additional insurance or qualifications.
We encourage customers and providers to resolve minor issues directly through the in-app messaging system wherever possible.
If the issue cannot be resolved, NestHappy Support will review the information provided and work towards a fair outcome.
We strongly recommend that all bookings remain on the NestHappy platform.
Booking through NestHappy provides:
Off-platform bookings are not covered by NestHappy's support processes.
Yes.
As NestHappy grows, additional services are expected to include:
These services may have additional booking requirements, provider qualifications and verification checks to ensure customer safety.
NestHappy is committed to creating a trusted platform for home services.
Depending on the service offered, providers may complete:
Where relevant, provider profiles will display verification badges, helping customers make informed decisions before booking.
If you can't find the answer you're looking for, please contact the NestHappy Support Team through the app or our website. We're always happy to help.