Delete Your NestHappy Account

Effective Date: 2nd July 2026

Account deletion is available inside the NestHappy mobile app.

This page explains what happens when you delete your account and how to do it. The delete action itself is performed inside the app, from your Profile screen, to keep your account secure.

1. How to delete your account

  1. Open the NestHappy mobile app and log in.
  2. Go to Profile (customer app) or My Profile (provider app).
  3. Scroll to the bottom and tap Delete Account.
  4. Read the confirmation notice carefully.
  5. Tick the checkbox confirming you understand the deletion is permanent.
  6. Tap Delete My Account to complete the deletion.

You will be signed out immediately after deletion and cannot recover your account or data.

2. What gets deleted

Deleting your account permanently removes the following from NestHappy:

  • Your profile (name, email, phone, avatar, bio, address, city, postcode)
  • Your booking history, both as a customer and as a provider
  • All chat conversations and messages you were part of
  • All reviews you have written, and all reviews written about you
  • Your notifications, push token registrations, and notification preferences
  • Your saved payment methods on file with NestHappy
  • Your promo code usage history
  • Your wallet transactions and balance history
  • Provider-specific data: your service list, custom prices, variant prices, schedules, insurance documents, verification records
  • Any refund requests you raised

3. Before you can delete

If you have any bookings currently in one of the following states, they must be completed or cancelled before we can delete your account:

  • Pending
  • Confirmed
  • In progress

This protects both parties — a customer with an upcoming service still expects it to happen, and a provider who has accepted a job needs to be paid for it. Complete or cancel the booking from your bookings screen, then return to Profile and try again.

4. Can I recover my account after deletion?

No. Deletion is permanent and immediate. There is no recovery window, no soft-delete state, and no way for our team to restore your data once you confirm.

If you want to use NestHappy again in the future, you will need to create a fresh account.

5. I've lost access to the app — how can I still delete my account?

If you can no longer sign in to the mobile app (lost password, lost phone, uninstalled the app on all devices), contact our support team from the email address on your NestHappy account:

support@nesthappy.co.uk

We will verify your identity and process the deletion on your behalf within 30 days.

6. Contact

Questions about account deletion or data removal? Email us at support@nesthappy.co.uk.